Orders and customers

Recover a consented abandoned cart

Create a limited recovery link without exposing cart contents or contacting customers without consent.

Last updated: August 4, 2026
Audience: Pro stores with Customer or CRM permission

What you’ll accomplish

Understand when a cart is saved.
Create a secure recovery link.
Avoid repeated messages.
See conversion and recovered revenue.

When Vacto saves a checkout

Vacto saves a cart only when Pro is active, the customer reaches checkout, provides a valid phone or email, and explicitly agrees to recovery contact. Product names and prices are reloaded by the server rather than trusted from the browser.

Send a recovery link

1
Open Growth Center → Abandoned carts.
A checkout becomes abandoned after the configured inactivity window.
2
Choose a recent recoverable cart.
Do not contact opted-out, converted, dismissed, or expired records.
3
Copy one recovery link.
Vacto limits attempts per cart and day. The URL contains a random token, not cart contents or customer details.
4
Send a short factual message.
Do not promise old prices or stock; the restored cart refreshes both.
5
Review recovered carts and revenue.
An order carrying the valid tracking or recovery token records the attribution once.

Privacy and safety

If the result is not what you expected

A cart will not appear without Pro, valid contact, explicit consent, at least one valid product, and enough inactivity time.
An expired/revoked token cannot restore a cart.
Unavailable items are removed and current prices replace old snapshots.

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