Orders and customers

Manage an order

Review the saved order details, confirm manual payments, contact the customer, update status, and print an invoice.

What you’ll accomplish

1
Open Orders, then choose the order reference.
Use search and filters when the list is long.
2
Check the customer and delivery information.
Review the name, phone, address, city, governorate, and order notes before contacting the customer.
3
Check each item snapshot.
The order keeps the product name, variant, SKU, image, unit price, and quantity recorded when checkout completed. The current catalog may have changed since then.
4
Check payment method and payment status separately.
An InstaPay or wallet transfer can be Awaiting confirmation even though an order exists. Online payment can remain Pending online payment until provider verification finishes.
5
Check subtotal, delivery, and total.
Use the saved order amounts for fulfilment. Do not recalculate from today's product prices.

For Cash on Delivery, confirm the order with the customer and keep the COD payment state separate from delivery status.
For a submitted manual proof, compare the real evidence before choosing Confirm payment or Reject payment.
Use WhatsApp customer or the order communication tools to send the order summary, confirmation, shipping message, invoice, remaining payment, delivery window, or notes supported by the current screen.
Use the status selector to move the order through the available states. Delivered and Canceled are terminal for dashboard counters.
Open the print route to choose the available invoice layout and print or save it through the browser. Add notes only when they are accurate for that order.

If an item image is missing, the saved order can still be fulfilled from its name, variant, SKU, quantity, and price snapshot.
If totals look wrong, compare subtotal plus saved delivery fee with the saved total and include the order reference in a support ticket.
If another administrator changed the order, refresh before trying the status update again.