Vacto Help Center
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Find clear guides for setting up your store, managing products and orders, handling payments, customizing themes, and resolving common issues.
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Start with the task in front of you
The practical guides most store owners need while setting up and operating a store.
01Create and publish your first Vacto storeCreate an account, request a store, complete the essential setup, and open the public storefront.02Add your first productCreate a product with accurate pricing, images, category, visibility, and stock behavior.03Create product variants and manage stockChoose an inventory mode, generate option combinations, and keep variant stock and prices accurate.04Choose and customize a ready themePreview a published ready theme with real store data, apply it, and edit the controls it supports.05Request a custom themeCheck eligibility, prepare useful references, submit the request, and understand review and delivery states.06Manage an orderReview the saved order details, confirm manual payments, contact the customer, update status, and print an invoice.
Browse by area
Getting started1Create your account, request a store, finish setup, and open your storefront.Products and categories1Add, edit, organize, price, photograph, and publish products.Inventory and variants1Track simple stock, build options and variants, and understand stock adjustments.Themes and store design2Choose a ready theme, edit its sections, and request a custom implementation.Orders and customers5Review orders, confirm payments, contact customers, print invoices, and manage status.Payments and wallet3Understand payment states, wallet balances, top-ups, settlements, and withdrawals.Billing and subscriptions2Compare plans, renew, change billing, and understand invoices and add-ons.Domains and store settings2Configure domains, payment methods, delivery, policies, contact details, and search settings.Analytics and growth3Read store analytics and configure practical search and marketing signals.Account and security2Sign in safely, manage sessions and administrators, and recover account access.Troubleshooting2Diagnose common product, theme, payment, domain, storefront, and account problems.Contact and support2Open the right support ticket and include the information needed to investigate.
Troubleshooting
Start with the symptom, not a guess
Recently updated
- Create and publish your first Vacto store
Aug 4, 2026
- Add your first product
Aug 4, 2026
- Create product variants and manage stock
Aug 4, 2026
- Choose and customize a ready theme
Aug 4, 2026
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