Help category
Payments and wallet
Understand payment states, wallet balances, top-ups, settlements, and withdrawals.
Category guides
01Understand online paymentsKnow when online payment is available, how provider verification works, and how storefront settlements are calculated.For Store owners using or evaluating online payment02Understand the Vacto WalletRead available and on-hold balances, add funds, review transactions, and request a withdrawal.For Vacto account owners03Troubleshoot a pending paymentCheck the payment purpose and verification state before retrying, paying again, or contacting support.For Store owners with a pending wallet, subscription, or storefront payment