Is the custom theme included with Pro?+
Yes. An active Pro subscription includes one Vacto-managed custom theme implementation request per six-month eligibility period.
How often can Pro stores request one?+
Once per six-month eligibility period. Submitting an included request reserves that period's slot. A request rejected by Vacto does not continue to count against the cooldown.
How much does it cost on Lite?+
The current canonical price is 500 EGP per request. The seller uploads manual payment proof, and Vacto reviews both the payment and the request before work begins.
Can I send screenshots from another website?+
Yes, as a reference. You must have the right to submit the material, and Vacto may adapt it instead of reproducing it exactly.
Will the result be an exact copy?+
No exact-copy promise is made. References may be adapted for platform functionality, responsiveness, accessibility, performance, and intellectual-property requirements.
Can I edit the theme afterward?+
Where supported by the delivered theme, you can update structured fields such as logo, colors, fonts, hero content, images, buttons, announcement content, and section visibility. Arbitrary drag-and-drop or custom code is not promised.
Does the theme work on mobile?+
The implementation is prepared for responsive Vacto storefront layouts. The final result must still be reviewed with the store's real content on mobile and desktop.
How long does implementation take?+
The timeline depends on scope, reference quality, queue, review, and required revisions. Vacto confirms the expected timeline after reviewing the request.
Can I request new functionality?+
You can describe the need, but this service covers theme implementation within Vacto's supported storefront architecture. New backend features, apps, or unsupported integrations require separate product review.
What happens if my references are incomplete?+
Vacto may request missing assets or clarification before accepting or progressing the implementation. Clearer references generally produce a more accurate result.
Can I submit more than one theme request?+
Only one request can be open for a store at a time. Pro cannot self-serve another included or paid request during its cooldown. Lite requests are one project per approved payment.
Who owns the images and branding assets I upload?+
You remain responsible for having the rights and permissions needed to use every submitted asset. Uploading a reference does not transfer third-party ownership rights or authorize an exact copy.