Check eligibility
Open Custom theme request from the selected store. Eligibility is checked on the server against the current active subscription and the store's recent requests. A Pro included request is subject to the six-month interval. A Lite request follows the one-time paid request flow shown below.
Prepare and submit the brief
- 1
Describe the business and desired result.
Explain the catalog, audience, visual direction, important sections, and any must-keep behavior.
- 2
Upload reference images.
Use only images you are allowed to share. The current request flow accepts up to 10 reorderable store-owned reference images.
- 3
Add useful reference links.
Link to specific pages or examples and explain what should be learned from each one.
- 4
Add brand requirements.
Include logo use, colors, typography preferences, content constraints, and mobile priorities.
- 5
Submit payment proof when the flow requires it.
A paid Lite request remains under payment review until Vacto confirms the real evidence.
- 6
Submit once and follow the status.
Do not create duplicate requests because a payment or review is pending.
Understand request statuses
- Pending payment review: payment evidence has not yet been confirmed.
- Pending or under review: Vacto is reviewing the brief and references.
- Needs information or revision: the request needs a seller response or clearer source material.
- Approved or in progress: the request is accepted under the current workflow.
- Implemented: the delivered ready theme is associated with the request and can be reviewed/applied through the supported theme flow.
- Rejected or cancelled: read the reason and contact support only if the stored evidence is wrong.