Help category
Orders and customers
Review orders, confirm payments, contact customers, print invoices, and manage status.
Category guides
01Manage an orderReview the saved order details, confirm manual payments, contact the customer, update status, and print an invoice.For Store owners and administrators with order access02Cancel an order and restore stockCancel the right order safely and understand exactly when tracked stock returns to inventory.For Store owners and administrators with order access03Recover a consented abandoned cartCreate a limited recovery link without exposing cart contents or contacting customers without consent.For Pro stores with Customer or CRM permission04Manage customer CRM, segments, and promotionsUse order-derived customer profiles, bounded segments, and server-calculated promotions safely.For Pro stores with Customer, CRM, Marketing, or Export permission05Manage verified product reviews fairlyRequest, publish, answer, hide, or report delivered-order reviews without changing what the customer wrote.For Store owners and staff with customer or growth access06Share a manual verified-review linkCopy or open WhatsApp with a secure product-scoped review link from an eligible delivered order on Lite or Pro.For Lite and Pro owners or staff with Reviews permission07Customer communications: channels, consent, and plansUnderstand Vacto Pro automation, Lite manual tools, delivery states, customer preferences, and safe activation.For Store owners and staff with Communications permission08Connect the official WhatsApp Business PlatformCreate the Meta app, connect the WABA and phone, configure signed webhooks, submit templates, and complete controlled tests.For Pro store owners working with their Meta Business administrator09Connect a seller-owned SMTP mailboxConnect a dedicated business SMTP sender, store its credential safely, and test authenticated delivery.For Pro store owners managing a dedicated business email sender10Configure COD confirmation and online-paid messagesUse signed confirm/cancel actions, safe seller approval policies, canonical cancellation, and authoritative payment settlement.For Pro owners and order staff11Automate fair verified-review requestsSend one secure post-delivery request and optional reminder without review gating or duplicate links.For Pro owners and staff with Reviews and Communications permission