Account and security

Sign in and manage account access

Use password, OTP, or Google sign-in safely and manage store administrator access without sharing credentials.

Last updated: August 4, 2026
Audience: Store owners and administrators

What you’ll accomplish

Choose the correct sign-in method.
Recover a password safely.
Understand store selection and access-denied messages.
Invite or remove administrators without sharing the owner password.

Sign in

1
Open the Vacto sign-in page.
Use the same email attached to the seller account.
Sign in
2
Choose password, OTP, or Google when offered.
Google sign-in works only for the linked/recognized account. An OTP is temporary and must not be shared.
3
Complete verification and choose the store.
Select store shows stores and requests available to this account. Access to one store does not grant access to another.
4
If the session expired, sign in again.
Vacto can revoke old or other sessions after password/security changes.

Reset or change the password

Use Forgot password from the sign-in page when you cannot use the current password. Complete the email/OTP verification in the same browser flow, then choose a new unique password. If already signed in, use Account settings to change the password and review other sessions where supported.

Store administrators

1
Open administrator management for the selected store.
Only a role with the required permission can add or remove administrators.
2
Invite the person's own account/email.
Do not give them the owner login.
3
Assign only the permissions needed.
Product, order, settings, billing, and administrator actions can have different access requirements.
4
Remove access when the role ends.
Then review active sessions and change shared business credentials outside Vacto where necessary.

If the result is not what you expected

If an OTP does not arrive, check the email address and spam folder, wait briefly, then request one new code rather than many.
If the store is missing, confirm the account email and ask the owner to verify the administrator membership.
If Access denied appears, the account is signed in but lacks the required store permission; ask the owner to review the role.

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