Billing and subscriptions

Renew or change your subscription

Review the current subscription, pay the canonical renewal invoice, and request a safe plan or billing-cycle change.

What you’ll accomplish

1
Open Billing for the selected store.
Review Current subscription, billing cycle, period end or renewal date, wallet balance, invoices, payments, and active add-ons.
2
Open the current renewal invoice.
The server computes the amount from the current database plan price, billing cycle, active recurring add-ons, unpaid setup fee, and eligible subscription credits.
3
Check whether the quote is still current.
An expired or changed quote is replaced or rejected so an old amount cannot be charged after plan/add-on changes.

Pay from wallet: when the available wallet covers the exact amount, Vacto debits and applies the renewal together.
Automatic wallet renewal: on the renewal day, a sufficient wallet can renew automatically.
Manual payment: prepare the renewal invoice, submit the exact InstaPay/reference proof, and wait for Vacto admin review.
Online payment: use only when Billing says EasyKash is available. A created payment remains pending until provider verification and subscription application complete.

1
Choose the target plan and cycle in Billing.
Vacto requests a fresh server quote and shows the payment/effective mode.
2
Review the wallet debit and effective date.
A trial plan selection can apply without ending the trial. A paid immediate change requires funding; a next-renewal change applies at the renewal boundary.
3
Submit the change once.
Some risk-flagged changes can enter Pending review. Admin approval must apply the change or record its future effective date; it is not only a history label.
4
Confirm the new entitlement state.
After payment/application, refresh Billing and Plan usage before relying on a new product, image, domain, or analytics limit.

If the invoice remains open after an approved payment, do not pay again; contact Billing support with the invoice and payment references.
If a plan change says approved but the plan did not update, refresh Billing and include the plan-change reference in support.
If the store is suspended, add funds or submit the supported payment, then confirm Billing shows the subscription active before checking the storefront.