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WhatsApp-first selling

Give WhatsApp orders a storefront before the conversation starts

A Vacto WhatsApp order flow does not replace the conversation. It makes the conversation start with the products, quantities, and customer details already organized.

This workflow fits sellers who

  • Already close sales or confirm delivery through WhatsApp.
  • Repeat the same price, size, color, and availability answers every day.
  • Want buyers to browse before opening a chat.
  • Need a cleaner order record than an unstructured message thread.

It is not the right tool when

  • You need a full WhatsApp Business API inbox, chatbot, or broadcast-marketing platform.
  • You expect every customer conversation and reply to sync automatically into Vacto.
  • You require online card authorization before an order can be placed.
  • Your sales process never uses WhatsApp and needs a deeply integrated enterprise CRM instead.

What becomes more structured

The buyer gets clarity before messaging; the seller gets more complete information at the start.

01

One catalog link

Put the current products, prices, images, options, and availability in one mobile-friendly destination.

02

Product selection before chat

The customer can browse and build an order rather than asking the seller to resend the catalog.

03

Required customer details

Collect the contact and delivery information configured for checkout before the handoff.

04

Readable WhatsApp message

Open WhatsApp with the order details composed into a clearer message for seller follow-up.

05

Order workspace

Keep the submitted order in the seller dashboard so its operational status is not stored only in chat.

06

COD-compatible follow-up

Confirm delivery details and cash-on-delivery expectations using the channel the customer already uses.

Clear boundaries

What is not automated

A structured handoff is deliberately different from claiming a complete WhatsApp automation suite.

  • Vacto does not send unsolicited broadcasts or promise WhatsApp message delivery.
  • The seller still confirms the order, answers questions, and arranges delivery.
  • A structured message cannot prevent fake details, refusal, or failed COD delivery.
  • WhatsApp availability, account rules, and messaging behavior remain governed by WhatsApp/Meta.
  • The current flow is not a shared multi-agent WhatsApp support inbox.

From social post to organized follow-up

  1. 01

    Share the store or product link

    Use it in the bio, story, product post, ad, or direct reply.

  2. 02

    Let the customer browse

    The buyer reviews current details and chooses the relevant product options.

  3. 03

    Collect checkout information

    The customer enters the contact, address, and order details required by the store.

  4. 04

    Continue in WhatsApp

    The prepared message carries the selected order into the conversation for confirmation.

  5. 05

    Manage the order in Vacto

    The seller follows the operational status in the dashboard instead of relying only on memory or chat search.

FAQ

WhatsApp workflow questions

Does Vacto create a WhatsApp catalog?

Vacto creates its own web storefront and catalog. It can hand an order into WhatsApp, but it is not the same product as Meta's native WhatsApp catalog.

Does the customer have to message before seeing prices?

No. Published store prices and product information can be viewed in the storefront before the customer continues to WhatsApp.

Will Vacto answer WhatsApp messages automatically?

No. The current capability structures the order handoff; it is not a chatbot or automated support agent.

Can I also accept COD?

Yes. The WhatsApp handoff can sit alongside Vacto's COD order workflow, while the seller remains responsible for confirmation and delivery.

Can I turn off WhatsApp for my store?

Payment and contact details should reflect the store's actual configuration. Confirm the intended checkout flow during setup rather than advertising a channel you do not operate.

Build the complete path

Online store builder for EgyptSee the broader catalog and store-management workflow.Cash-on-delivery ecommerceUnderstand the operational work behind COD.PricingCompare the live public Vacto plans in EGP.

Let customers choose before they message

Start with a storefront, test the full handoff on a phone, and publish only accurate product and delivery information.

Start the free trial